Exchange Policy

Your contentment with our Australian natural and organic skincare products is our ultimate goal. We meticulously formulate each product to deliver visible results and a sensorial experience. However, we acknowledge that individual preferences and skin responses can vary. Our Returns and Refunds policy is designed to address these situations with fairness, clarity, and a genuine desire to make things right.

We gladly accept returns for a full product price refund within 45 days of purchase. We believe in giving you sufficient time to incorporate the product into your routine and assess its benefits. To be eligible, the item must be returned unused, unopened, and in its pristine original condition with all packaging materials. We cannot accept returns on products that have been used, as this is a matter of public health and safety.

Initiating a return is a customer-centric process. Please contact our friendly customer care team through the designated channel on our website. Provide your order information and a brief description of why you are returning the product. Our team will guide you through the simple steps and provide a return authorization. Returns sent without prior authorization cannot be processed.

Our quality assurance team meticulously checks all returned items upon arrival to ensure they meet our strict criteria. This inspection is typically completed within 4 business days. Following approval, we will process your refund to the original payment method. Please note that the original shipping and handling fees are non-refundable. In the unlikely event that you receive a faulty product or an incorrect item, we will refund your purchase in full, including all shipping charges.

We want you to find the perfect skincare match, which is why we facilitate exchanges for unopened, eligible items. To request an exchange, please specify this when you contact us for a return. Let us know which product you would like instead. Once we receive and inspect the returned item, we will ship your exchange product. Standard shipping rates will apply for the new shipment. If the exchange is due to our mistake, we will happily waive all shipping fees.

To maintain the integrity of our policy and ensure fairness for all, we must adhere to these terms. Returns initiated after 45 days, or for items that have been opened or used, cannot be accepted. Additionally, any product that is part of a final sale promotion is not eligible for return, refund, or exchange. We thank you for your understanding and for trusting us to provide you with the finest organic skincare Australia has to offer.